Before depositing at any online casino, take five minutes to read this checklist — it covers the steps most players skip. From verifying your account to understanding wagering requirements, this guide walks you through the process of signing up and playing safely at Pointsbet.
Before You Start
- Ensure you are at least 18 years old (or the legal age in your jurisdiction).
- Have a valid email address and phone number ready for verification.
- Prepare a government-issued ID (e.g., passport or driver’s license) for KYC checks.
- Check if your country accepts players from Pointsbet – most regions are welcome, but some restrictions apply.
- Set a deposit limit before you start playing to manage your bankroll.
- Read the terms and conditions for any welcome bonus, focusing on wagering requirements and game contributions.
Creating Your Account
- Navigate to the Pointbet homepage and click the “Sign Up” or “Register” button. For quick access, use the Pointsbet login official site.
- Fill in your personal details: full name, date of birth, email address, and residential address.
- Create a unique username and a strong password (mix of letters, numbers, and symbols).
- Select your preferred currency and enter any bonus code if available (e.g., WELCOME100).
- Accept the terms and conditions, then submit the form.
- Verify your email by clicking the link sent to your inbox. Some accounts may require phone verification via SMS.
- Complete the KYC process by uploading a scanned copy of your ID and a recent utility bill. Approval typically takes 24–48 hours.
Wagering Calculation
Many welcome bonuses at Pointsbet require you to wager the bonus amount a certain number of times before withdrawing winnings. Let’s calculate a typical scenario with a 100% match bonus up to $200 and a 30x wagering requirement on the bonus.
Step 1: Determine total bonus: $200 (deposit) × 100% = $200 bonus.
Step 2: Calculate wagering requirement: 30 × $200 = $6,000.
Step 3: Factor in game contributions. Slots usually contribute 100%, while table games may contribute 10–20%. For example, if you only play slots, you need to bet $6,000 in total. If you play blackjack (contributing 10%), you’d need to bet $60,000 to meet the requirement, which is less efficient.
Formula: Total wagering = (bonus amount × wagering multiplier) / game contribution rate.
With a $200 bonus and 30x on slots (100% contribution): $6,000 required. On blackjack (10% contribution): $6,000 / 0.10 = $60,000 required.
Always check the bonus terms to know which games count and at what percentage.
Licence & Player Protection
Pointsbet operates under a licence from the Curacao eGaming Authority. While this allows the casino to serve many international players, Curacao-licensed casinos are not regulated by the strictest bodies like the UKGC or MGA. Important: winnings from Curacao-licensed casinos may be subject to local income tax in your country. It’s your responsibility to report and pay taxes where applicable.
Player protection features include: SSL encryption for data transmission, a self-exclusion tool, deposit limits, and a responsible gambling policy. If you feel you need help, contact the support team or external organisations like GamCare or BeGambleAware.
Payment Methods
Pointsbet offers a variety of deposit and withdrawal options. Most deposits are instant, while withdrawals take 1–5 business days after verification. Below is a summary table.
| Method | Deposit Time | Withdrawal Time | Minimum | Maximum |
|---|---|---|---|---|
| Visa/Mastercard | Instant | 2–5 business days | $20 | $5,000 |
| Skrill | Instant | 24–48 hours | $10 | $10,000 |
| Neteller | Instant | 24–48 hours | $10 | $10,000 |
| Bank Transfer | 1–2 business days | 3–7 business days | $50 | $20,000 |
| Cryptocurrency (BTC, ETH) | Instant | 1–2 hours | $20 equivalent | $50,000 |
Note that some methods may charge a small fee. Always check the cashier page for the latest details.
Support Guide
Below are common scenarios and how to resolve them:
- Forgot password: Click “Forgot Password” on the login page, enter your email, and follow the reset link sent to your inbox. If you don’t receive the email, check your spam folder.
- Account locked after multiple failed login attempts: Wait 30 minutes or contact support via live chat. You may need to verify your identity again.
- KYC documents rejected: Ensure the documents are clear, not expired, and match the name on your account. Upload a government-issued ID and a recent utility bill (less than 3 months old).
- Withdrawal pending longer than expected: First, check if all wagering requirements are met. If yes, contact support with your transaction ID. Withdrawals to cards often take 3–5 days.
- Bonus not credited: Verify you entered the correct bonus code during deposit. Some bonuses require you to opt-in. Reach out to live chat for assistance.
- Technical issues with mobile site: Clear your browser cache or try a different browser. Pointsbet is optimised as a progressive web app (PWA) – you can add it to your home screen for a native app-like experience.
Players Ask
How do I log in to Pointsbet?
Go to the Pointsbet homepage and click “Login” in the top right corner. Enter your username and password. If you have not registered, use the sign-up process first.
Is there a Pointsbet mobile app?
Pointsbet does not have a dedicated mobile app on the Google Play or Apple App Store. However, the website is fully mobile-optimised and can be used as a progressive web app (PWA) – just open it in your browser and add it to your home screen.
What should I do if my account is locked?
Contact customer support via live chat or email. They will guide you through the verification process to unlock your account. This is usually due to incorrect password attempts or pending KYC.
How long do withdrawals take?
Withdrawal times vary by method: e-wallets (Skrill, Neteller) take 24–48 hours, credit/debit cards take 2–5 business days, and bank transfers can take up to 7 business days. Cryptocurrency withdrawals are often processed within a few hours.
Can I change my account currency?
No, the currency is set at registration and cannot be changed later. Contact support if you made a mistake, but they may require you to close the account and open a new one.
Does Pointsbet offer a no-deposit bonus?
Not currently. All available bonuses require a deposit, such as the welcome match bonus or reload offers. Check the promotions page regularly for new deals.
Is my personal data safe?
Yes, Pointsbet uses SSL encryption to protect your data during transmission. However, as a Curacao-licensed casino, it does not adhere to the strictest data protection standards. Always use strong passwords and enable two-factor authentication if available.
Pro Tips
Best RTP games: Slots like Blood Suckers (98%) and Jackpot 6000 (98.8%) offer high return-to-player percentages. Video poker also often has RTPs above 99% when played optimally. Avoid progressive jackpot slots if you want consistent payouts, as their RTP is usually lower (around 90–95%) due to the jackpot contribution. Also, avoid games with high house edges like keno or most side bets in roulette. Stick to games with RTP over 96% for better long-term value.
Watch this video for a deeper explanation of RTP and wagering strategies:
Conclusion
By following this guide, you have everything you need to create an account, claim bonuses, and play responsibly at Pointsbet. Always read the terms, set limits, and enjoy the games. Remember, gambling should be entertaining, not a way to make money.
